LOVE2SHOP CARDS, CODES & VOUCHERS
- How do I check the balance on my card or code?
You can check the balance at love2shop.co.uk/balance.
- I haven’t received the email with my Love2shop holiday e-code?
Has it gone to your junk or spam folder? If you’re expecting the email on your work email address, does your business have any rules or filters that may be blocking it? If you still can’t find the email, we’d suggest that you contact the person or department who provided you with the code to check that your email address is correct.
- I have an issue with/not received my card or code.
Please contact our Card services team if you purchased the card or code and you have any issues. If your card or code was a gift, we would need to speak with the person who ordered the product, please ask them to contact us on our Card Services on 0344 375 0739 or e-mail getus@flexecash.com.
- I’ve lost my card and need a replacement.
For replacement cards, please contact our Card Services team on 0344 375 0739 who can help arrange this for you .
- I need to activate my Love2shop card, how do I do this?
You can activate your card by visiting Love2shop.co.uk, register or login and add your card to your wallet. Please retain your card for future use.
- Can I use Paper Vouchers to book a holiday?
You can use Paper vouchers similar to the image below. We do however need them in the office to count and check them first before booking, and the minimum value of any holiday or service is £100. Alternatively you can pay for any holiday or service upfront and send them in for a refund before the date of travel. Please also allow 10 days for the refund to be processed.
GENERAL
- Who are Love2shop Holidays?
A trusted brand, Love2shop Holidays is an online travel agent that has been operating for over 20 years. Our personalised booking service is a one-stop shop for your UK, European, and Worldwide travel needs.
- Where can I spend my Love2shop Holiday card or code?
You can spend your card or code on our website www.love2shopholidays.co.uk with a choice of travel partners or call our team to discuss your options.
- I already have a holiday booked with one of your Travel suppliers, can I use my Love2shop product value against this?
The value on your holiday card or code can only be redeemed on bookings made with Love2shop Holidays, if you have already booked with another supplier, you wouldn’t be able to use your Love2shop card or code. You can, however, use your card or code to add optional extras onto your holiday, such as airport parking, lounges, car parking, car hire and excursions – please contact our team for more information by e-mailing enquiries@love2shopholidays.co.uk
- Do I have to travel before my Love2shop product expires?
No – one of the great things about our Love2shop products is that you can book with Love2shop holidays for any date in the future that is available, giving you more time and flexibility. Be sure to contact us before your card or code expiry date, and we’ll use the value as part or full payment against your booking.
- Can I use my Love2shop Holiday product to buy currency or insurance?
You can’t use a Love2shop product to purchase currency or insurance, but you can purchase add-ons like airport parking, lounges, car parking, transfers, car hire and much, much more.
- Can you provide the same incentives and promotions as the high street such as Free Child Places and Early Booking Discounts?
Bookings made on our website will show free child places and early booking discounts, however, if you wish to take advantage of a discount code, we suggest contacting our travel team for more information, so as not to miss any promotional offers.
PRE-BOOKING
- Can I use multiple cards/e-codes to book with Love2shop holidays?
Yes, you can use multiple cards to make a deposit or full payment with Love2shop holidays. The website allows up to ten codes or cards to be input, if you have more than ten cards or codes to use, please contact us to book and our team will process these for you.
- My product doesn’t cover the full value of the holiday, can I pay the remaining balance by card?
No problem – If the value of your cards and codes doesn’t cover the payment required by the supplier then you can top this up with a credit or debit card. We accept most major credit cards issued in the UK, except for American Express.
- I don’t have a Love2shop product, can I use my debit card to book a holiday?
We don’t currently book holidays unless you have a Love2shop product, to use as part or full payment.
- Can I use my Love2shop Product for flights only?
Yes, with most major airlines (except Ryanair and Wizz Air), please contact our travel team to book flight only. In line with independent travel agents, prices will differ. For budget airlines and charter flights a booking fee would apply. For scheduled flights the difference will be at least 10% more than online.
For a quote, simply find your flight first and add on all your preferred extras, such as luggage, seating, meals. Obtain your final ‘per person’ price and e-mail enquiries@love2shopholidays.co.uk for a price comparison.
- Can I book UK holidays and breaks as well as European and Worldwide?
Absolutely. We work with a large group of suppliers to ensure our customers have plenty of options with UK holidays, from hotels, cottages, lodges and parks. If you prefer you can check live availability with Hoseasons and all you need to do is e-mail your dates, property code, duration and party number with your contact details to enquiries@love2shopholidays.co.uk. For hotels just e-mail the hotel with the duration, room type and board basis and we can check to see if our wide range of trade only partners can offer the property.
- I want to book a Beach holiday, but I don’t have the full value on my Love2shop product.
In most cases you can use the value on your Love2shop product as part or full payment towards your holiday. Subject to the final payment due date (usually 14 weeks before you travel), you have complete flexibility to make payments at your leisure. Our team of experienced Travel Advisors would be happy to look at the options available for you.
- How do I search for UK breaks on your website?
Most major UK holiday providers do not offer links into travel agent sites, so you would need to contact us with your requirements, and we can provide a quote. You can also check Cottages, Park and Lodges with our main supplier Hoseasons.co.uk and let us know the details including their property code by e-mailing us at enquiries@love2shopholidays.co.uk
- What is ATOL?
The Air Travel Organisers’ Licensing (ATOL) is a financial protection scheme that protects you when you book a package trip that includes a flight. Please speak with our team to discuss ATOL protection as not all travel and holiday bookings are covered. Upon booking, you will receive your ATOL certificate outlining your protection. The ATOL certificate lists all aspects of your booking that are protected. If parts of your booking are not listed on the certificate, this means it will not be protected. Please visit www.atol.org.uk for more information.
BOOKING
- Do I need to Check my details and documentation I receive?
You should ensure that all travel details contained in any e-mails are correct during the booking process before final confirmation. Upon booking (on your behalf) a copy of your confirmation(s) will be provided to you. You must check that all details are correct. If any amendments or corrections need to be made to your booking you must inform us as soon as possible and in any event within 7 days of your booking date and before your date of travel. You may be responsible for any charges incurred to amend, correct or cancel your booking. It is the responsibility of the customer to check that they have received all documents required to travel for each element on their booking, and if not received, to contact Love2shop Holidays, without delay, within normal office opening times (and allowing for public holiday closures.) to allow for remedial action to be taken before travelling.
- Do I need to give you an E-mail address?
When you supply us with an e-mail address then all correspondence will be sent to this address. Please note that you will need to check your spam/junk folder on a regular basis for any e-mails received from us, as important information such as changes to your holiday and balance payments etc. may be missed and Love2shop Holidays cannot take responsibility for any costs incurred due to this. You must have access to this e-mail at all times including the duration of any holiday booked through Love2shop Holidays to allow us to pass on important information from suppliers which may affect your stay and travel arrangements.
- Suppliers
Please note that if the supplier you are booked with outsources the flights to a third party airline e.g. TUI using British Airways or Easyjet etc. then your contract is still with the package supplier under their terms and conditions and not with the individual airline. This also applies to Hotel Only bookings in respect of bedbanks we use.
- Does the price stay the same on my holiday quote?
Please be aware that prices are set by the supplier and can change at any time. Love2shop Holidays cannot be responsible if the price increases over the duration of the enquiry and/or before confirming the booking.
- Am I protected If I book an ATOL protected ‘PACKAGE HOLIDAY’ e.g. Jet2 Holidays, Tui etc?
Please be aware that if you are booking with an ATOL protected tour operator that any ancillary services booked such as parking, transfers, attraction tickets etc. will not be covered under that company’s ATOL certificate but will fall under the terms and conditions of the supplier of the ancillary services.
- Am I protected if I book elements like ‘FLIGHT ONLY’ or ‘ACCOMMODATION ABROAD’ etc?
If you are booking anything which can form part of a dynamic package; that all elements have to be confirmed at the same time if they are to form part of an ATOL bonded holiday. Any elements booked at a later time will not be covered by Love2shop Holidays under the current ATOL scheme but will fall under the terms and conditions of the individual supplier.
- What if I give incorrect information at the time of booking?
It is the lead passenger’s responsibility to ensure that they and their entire party are able to travel to all destinations on their itinerary, including a valid passport, relevant visas (if required) and adequate travel insurance.
Information should be obtained independently and by visiting www.gov.uk/foreign-travel-advice
If you do discover you have supplied the wrong information, please make us aware immediately to ensure we can do our best to help update the details and limit any potential loss or additional costs to you.
- Why can’t I book online?
You can book Package holidays, city breaks, car hire and hotel only using the love2shopholidays website. Please e-mail or call our Travel team to book UK breaks, cruise holidays, flight only etc.
- When do I need to have my holiday paid by?
Your final balance is usually due 14 weeks prior to your departure date for travel bookings, however, some suppliers such as scheduled airlines can ask for this earlier.
- I found a holiday, but I can’t find the same holiday on your website.
Our website has a choice of 150+ partners, so there is a chance that we may not sue that supplier. A full list of who we deal with is available here. (hyperlink). If you find the perfect holiday, e-mail us with the full details and we can look at your booking options.
- Why might your price be different to the supplier direct?
Most suppliers in travel offer a direct price for the customer and a travel trade price, both prices will differ. This is not a markup made by the travel agent and is frequent practice in the industry.
- How do you check the remaining balance of holiday?
We’re working on bringing you more options, but for now please contact our Travel team who can provide you with this information.
- Can I amend my booking?
Yes. Any general amendments made to your booking, will be subject to the suppliers’ terms and conditions and their amendment fees, but a £30 administration fee will also apply from Love2shop Holidays. This also includes adding on meals, seats etc. so we strongly recommend adding this on at the time of your initial booking where possible.
- Can I cancel my booking?
Yes, you can cancel your booking. Any charges will be in line with your supplier terms and conditions, and any booking and amendment fees will be calculated. We will confirm the total amount associated with cancelling your holiday beforehand. Please be aware that any booking and amendment fees will be non-refundable if you cancel your booking.
- How long will my refund take after I cancel?
Please be aware that we are unable to refund any monies/vouchers/cards until they are returned from the supplier and this is accompanied by an invoice from them stating the same. This can take up to four weeks depending on our payment terms. We will diary to check this after a week, but ask you to not chase in the interim due to high call volumes into the team and also that we are unable to chase the supplier any earlier than the four week period.
CONTACT US
If you need any help with activation, balance, card replacement or non-delivery of cards or codes, please contact our Card Services team who can support you further. Please note that for issues with your card or code, we may need to speak with the person or department who purchased this for you.
- Card Services: 0330 123 2712
- Email
We aim to respond all emails within 48 hours, during our normal opening times. If you have a booking, please ensure you quote the booking reference number starting with GTG along with the lead passengers surname, so we can locate this. If you need us to make an urgent amendment to your booking, please call the emergency number located on your travel documents or call our Travel team on 0345 077 4444 between 9am – 4:30pm. Outside of these hours please e-mail enquiries@love2shopholidays.co.uk
Email us on: enquiries@love2shopholidays.co.uk
- Telephone
Booking holidays can be a lengthy process to make sure that we are meeting our customer’s needs. As hold times to speak with our Travel team can vary, you can now use our call back function to keep your place in the queue.
Telephone opening hours: Monday - Friday 09:00 - 16:30 (Excluding Bank Holidays)
- If you have already booked your holiday with us, please have your booking reference handy, (this starts with GTG) and the lead passenger surname. To avoid any disappointment, please be aware that we are only authorised to discuss or amend the booking with the named lead passenger.
- Call us: 0345 077 4444
- Address
Love2shop Holidays, 20 Chapel Street, Liverpool L3 9AG
HELPFUL LINKS
- We recommend you visit the Government website to get up to date Foreign travel advice before booking your holiday Advice on Foreign Travel
- Pre-departure, check out this handy guide that provides support for travellers with advice on how to stay safe. Foreign travel checklist
- If you are currently abroad and need support, please visit - Help whilst abroad
- Other useful links
