Please be aware that due to the ongoing COVID pandemic across the UK and the fluidity around Government guidance relating to international travel, our telephone lines and e-mail inboxes are currently very busy. Although we endeavour to get to all contacts as quickly as possible, there will be delays in responding to enquiries. This may affect pricing and availability, which is outside of our control due to how the travel industry has been affected throughout the pandemic. Many travel companies are operating with reduced staffing numbers who are also dealing with high volumes of enquiries, holiday amendments and refunds on behalf of our valued customers.

We ask that you show patience with the current situation and understand that our staff members are working under difficult circumstances to help you with new and existing bookings. Although we appreciate that it can be frustrating to have to wait longer than usual to get through to us, we do have a zero tolerance approach to abuse and hostility of our colleagues.

To our valued customer. Unfortunately, due to unforeseen circumstances we are temporarily unable to accept credit or debit card payments through our website. This is a technical issue which is currently in the hands of our web provider and we hope to resolve this matter as soon as possible. You can still book online with your Love2shop cards if you have payment in full using your flexecash card or code. Alternatively you can still make a booking using credit or debit card payments by calling the team on 0345 077 4444 (Monday – Friday 10am – 4pm)

Read our latest Coronavirus information >

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